Returns & Refunds Policy

Last updated: April 15, 2022

Thank you for shopping at Exam Bytes. We stand behind our products and Your satisfaction with them is important to Us.

If, for any reason, You are not completely satisfied with a purchase. We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Exam Bytes.

Interpretation and Definitions


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kvasir Tutelage Limited, 127 Conisborough Crescent, London, United Kingdom, SE6 2SQ, trading as Exam Bytes.
  • Goods refer to the items offered for sale on the Service.
  • Digital Goods refers to any Goods that are sold, delivered and transferred in digital form on the Service.
  • Download refers to any consumption of any Digital Goods offered by Us via the Internet
  • Trial Period refers to the period of time in which You shall not be charged for a particular Good
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Exam Bytes, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. You will be unable to cancel should you have already downloaded our Digital Goods or should you consume the Goods after the Trial Period for said Goods.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refunds

However, because our products are digital goods delivered via Internet download we generally offer no refunds.

Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion.

In order for the Goods to be eligible for a refund, please make sure that:

  • The Goods were purchased in the last 14 days

The following Goods cannot be refunded:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of Digital Goods that have already been downloaded which are, according to their nature, cannot be returned
  • If the access or functioning of the Digital Goods have been impeded by a third party software
  • If the access or functioning of the Digital Goods have been impeded by a third party hardware

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

We will endeavour to fix your purchase should you find any purchased Digital Goods to fulfill any of the following conditions:

  • Corrupted File
  • Wrong File
  • File with Mistakes
  • Any other file format other than PDF or Video

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: