1. About these terms
These terms apply to free and paid use of the EBA website, app, child profiles, tutor tools, organisation tools and related services. The adult account holder accepts them through an unticked checkbox. Checkout and the order confirmation may add purchase-specific details such as price, trial length, billing interval and included founder-led support.
2. The provider
Exam Bytes Academy is a trading name of KVASIR TUTELAGE LIMITED, registered in England and Wales under company number 13090072. Registered office: 127 Conisborough Crescent, London, SE6 2SQ, England. Contact: support@exam-bytes.co.uk.
3. Who may use EBA
The account holder must be at least 18, legally able to contract and authorised to manage any child, class, tutor or organisation profile they control. Parents or guardians must have proper authority for a child profile. Tutors may use free tutor accounts professionally. EBA does not currently sell paid organisation plans.
4. What EBA provides
EBA provides online practice, assignments, scores, progress records, recommendations and account views. Most digital features are delivered automatically. EBA Strategy may also include booked meetings and personally prepared documents. EBA organises practice; it does not guarantee a grade, school place, university place or other academic outcome.
5. Accounts and child profiles
Account holders are responsible for activity through their account, must protect login details, supervise children appropriately and explain that practice activity is recorded. Accounts must not be sold, lent or transferred. EBA may ask for evidence of identity, account ownership or authority when needed.
6. Tutors, classes and organisation administration
Tutor access starts only after the parent or guardian and tutor both approve the connection. Either can revoke it. Tutors may use only the information available through approved connections and only for the authorised educational purpose. An EBA connection does not authorise private contact with a child outside EBA.
7. Free trials
Any EBA trial offered costs £0. A payment method may still be collected by Stripe. Checkout states the trial length, whether it converts automatically, the first payment date and amount, and how to cancel before a charge is taken.
8. Orders, Stripe and recurring subscriptions
Stripe processes checkout and recurring payments. Before purchase, checkout shows the product, child covered, price, first payment date, billing interval, renewal terms, cancellation method and main included features. Recurring plans renew until cancelled. Failed payments may be retried and paid features may be restricted while payment is outstanding.
9. EBA Strategy and founder-led services
EBA Strategy includes work directly with EBA’s founder, Ken. Places are limited to five students per cohort, and each student is evaluated before joining the programme. The product description or order confirmation states the included meetings or bespoke documents. Families are responsible for providing requested information and attending booked meetings. Founder-led support does not guarantee an academic outcome.
10. Cancellation, cooling-off rights and refunds
Recurring subscriptions can be cancelled online. Cancellation stops the next renewal and access normally continues to the end of the paid period. UK consumers normally have statutory distance-contract cancellation rights, with different rules for services, digital content and mixed packages. Refunds are given where law requires, where EBA expressly promises one, or where EBA cancels an undelivered paid service.
11. Acceptable use
Users must not access another person’s data without permission, share paid access outside the covered child or household, bypass security or payment controls, scrape or redistribute EBA content, use bots to manipulate results, upload harmful material or use EBA information to contact or profile a child for an unauthorised purpose.
12. Content and intellectual property
EBA and its licensors own the platform, software, activities, question formats, graphics, text, reports and trademarks. Active users receive only the limited licence needed to use the service for the permitted educational purpose. User-submitted information remains the user’s, with a limited licence to EBA to host and process it to provide the service.
13. Availability and changes
EBA aims to keep the service available but does not promise uninterrupted access. Features and layouts may change. If a material change removes a substantial paid feature during a paid period, EBA will provide any remedy required by consumer law.
14. Suspension, closure and deletion
EBA may restrict or suspend accounts for non-payment, fraud, security risk, unlawful activity, child-safety risk or serious breach. Account deletion can be requested by email. A verified restoration request can normally be made during a 30-day deletion window. Inactive profiles may also be moved into deletion after 12 months.
15. Responsibility if things go wrong
Nothing excludes liability that cannot legally be excluded. For consumers, EBA is responsible for foreseeable loss caused by breach of contract or failure to use reasonable care and skill. Business users have additional limits on indirect loss and contractual liability, so far as the law permits.
16. Privacy and safeguarding
The Privacy Notice explains how personal information is used. Privacy for children gives a simpler explanation. The Safeguarding page explains how to report concerns. Parents, tutors and administrators remain responsible for their own safeguarding duties.
17. Communications, analytics and outreach
EBA may send service, security, billing and legally required messages. EBA may also send adult-facing marketing or outreach messages where permitted by law. Optional browser analytics on EBA’s public and demo sites run only after the applicable consent. A personalised email CTA may create a recipient-linked record when the adult intentionally follows it; this helps EBA measure campaigns and stop unsuitable follow-up after registration. It does not give EBA a right to use child data for outreach.
18. Complaints
Complaints can be sent to support@exam-bytes.co.uk. EBA acknowledges them within seven business days and aims for a substantive response within 30 business days. Eligible unresolved consumer disputes may be referred to an approved alternative dispute resolution provider.
19. Governing law and general terms
These terms are governed by the law of England and Wales. Consumers elsewhere in the UK keep any mandatory protections that apply to them. If one part of the terms is unenforceable, the rest continues. EBA may update the terms for legal, security, product or operational reasons and will give notice where required.