1. What this page covers
This page explains trials, Stripe payments, recurring plans, online cancellation, cooling-off rights, refunds and the human-supported parts of EBA Guidance. Checkout and the order confirmation state the exact plan, child covered, trial length, first charge, renewal interval and included features.
2. Completely free trials
Every EBA trial offered costs £0. Stripe may collect a payment method during sign-up. Checkout states whether the trial converts automatically and gives the exact first payment date and amount. Cancel before that date to avoid the first subscription payment.
3. Checkout and contract confirmation
Before an order is placed, checkout shows the product, child covered, trial information, full price, first payment date, billing interval, renewal terms, cancellation method, main features and any included meetings or bespoke documents. EBA provides a confirmation the customer can keep.
4. Recurring payments and renewal
Recurring plans renew automatically until cancelled. Stripe charges the saved payment method. Failed payments may be retried. EBA may restrict paid access while payment remains outstanding.
5. How to cancel
Sign in to the adult account, open Manage subscription, choose the subscription and confirm cancellation. If the online route cannot be used, email support@exam-bytes.co.uk from the account email. Cancellation stops the next renewal.
6. Progress data after cancellation
When paid access ends, scores and progress linked to that subscription are kept for no more than 30 days, then deleted or anonymised unless a limited record must be kept for a legal, complaint or safeguarding reason. Cancelling does not itself delete the adult account.
7. Statutory cooling-off rights
UK consumers who buy online normally have 14 days to cancel a distance contract, subject to rules for services, digital content and mixed packages. If a service starts during that period at the customer’s request, a lawful proportionate charge may apply. Immediate digital access can affect the statutory right to cancel digital content where the required consent is given.
8. EBA Guidance
EBA Guidance may combine digital access, meetings and personally prepared documents. The included human support is the support stated before purchase. Work already delivered at the customer’s express request may be reflected in a lawful cooling-off refund calculation. No meeting or report guarantees an academic result.
9. Refunds
EBA refunds where the law requires, where checkout or a written offer promises one, or where EBA cancels an undelivered paid item. Otherwise, a billing period already started is not refundable merely because the account was unused or cancelled part-way through.
10. Price changes
EBA may change a recurring price for future renewals by giving reasonable advance notice. The subscriber may cancel before the new price takes effect.
11. Model cancellation message
If email is needed, state that you are cancelling the EBA subscription, include the account email and child or profile name, and ask for confirmation of the final access date.
12. Questions and complaints
Billing questions can be sent to support@exam-bytes.co.uk. Formal complaints follow the Complaints procedure and the published response targets.