Terms and Conditions

1. About these terms

These Terms and Conditions apply to free and paid use of the Exam Bytes Academy website, app, child profiles, tutor tools, organisation-administration tools and related services. In these terms, “EBA”, “we”, “us” and “our” mean KVASIR TUTELAGE LIMITED. “You” means the adult account holder.

You accept these terms by actively selecting the unticked Terms and Conditions checkbox when you create an account, and again where checkout asks you to confirm updated or purchase-specific terms. A child does not enter into this contract.

These terms should be read with the information shown at checkout and in the order confirmation, our Subscriptions and cancellations page, Privacy Notice, Cookie Notice, Safeguarding information and Complaints procedure.

If checkout or an order confirmation conflicts with these terms, it controls only for the specific product, price, trial length, first payment date, billing interval, included human support and other plan features clearly stated there.

2. The provider

Exam Bytes Academy is a trading name of KVASIR TUTELAGE LIMITED, a company registered in England and Wales under company number 13090072.

Registered office: 127 Conisborough Crescent, London, SE6 2SQ, England. Contact: support@exam-bytes.co.uk.

3. Who may use EBA

• You must be at least 18 and legally able to enter into a contract.
• You must provide accurate information and have appropriate authority for each child, class, tutor or organisation profile you manage.
• A parent or guardian must have parental responsibility, guardianship or other proper authority for a child profile.
• Tutors may use free tutor accounts professionally under these same terms.
• EBA does not currently sell paid plans to schools, tuition companies or other organisations.
• Where organisation-administration tools are available, an authorised administrator may manage multiple tutors or children, but this does not create an institutional purchase right, permit resale, or replace any separate legal duties the organisation has.

Paid child plans are purchased by an eligible adult for the child identified during checkout unless EBA expressly agrees otherwise in writing.

4. What EBA provides

EBA provides online checks, short practice activities, assignments, scores, progress records, recommendations, account views and related digital features. Most EBA products are delivered automatically through the platform without a person teaching or delivering them.

One offering, the EBA Maths Strategy package, may also include scheduled meetings with a person and documents prepared or delivered by a person. The checkout, product description or booking confirmation will identify the human-supported parts included in the purchase.

EBA is a practice service. It does not replace school teaching, formal assessment, medical advice, special educational needs assessment or specialist support. Scores and recommendations organise practice; they are not qualifications and do not guarantee a grade, school place, admission decision or other result.

5. Accounts and child profiles

• You are responsible for activity carried out through your account and the profiles you manage, except where it results from our failure to keep the service secure.
• You must keep login details confidential and tell us promptly if you suspect unauthorised access.
• You must supervise a child’s use in a way suitable for the child’s age and needs.
• You should explain in age-appropriate language that EBA records practice activity and that approved adults may see progress.
• You must not transfer, sell or lend an account to another person.

We may ask for reasonable evidence of identity, account ownership, parental authority, tutor authority or organisation authority where needed for safety, billing or data protection.

6. Tutors, classes and organisation administration

A tutor connection becomes active only after both the parent or guardian and the tutor approve it through the EBA process. Either the parent or guardian or the tutor may revoke the connection. EBA may also remove a connection where reasonably necessary for safety, privacy, security or account administration.

• Tutors may access only the children, classes and information made available through approved connections.
• Tutors must use information only for the authorised educational purpose.
• An EBA connection does not authorise private contact with a child outside EBA or remove the adult’s safeguarding responsibilities.
• EBA is not a party to the separate relationship between a family and a tutor, school or tuition provider.
• Organisation administrators must have authority to manage every tutor or child shown in their organisation view and must not use those tools to circumvent the rule that paid organisation plans are not offered.

7. Free trials

Any EBA trial offered to a customer is completely free. The amount charged for the trial period is £0.

A free trial may require a payment method to be added through Stripe. The checkout will clearly state the trial length, whether it will convert automatically to a paid subscription, the first payment date and amount, and how to cancel before a charge is taken.

If the trial converts automatically, you must cancel through Manage subscription before the first payment date shown at checkout to avoid the first subscription payment. Cancelling a free trial does not create a trial fee.

8. Orders, Stripe and recurring subscriptions

Stripe processes checkout and recurring payments. EBA normally receives payment status, billing dates and transaction identifiers rather than full card details.

Before an order is confirmed, checkout will show the product, child covered, included features, total price, first payment date, billing interval, automatic renewal terms and cancellation method. We confirm the contract in a form the customer can save, normally by email.

A recurring subscription renews at the interval shown at checkout until cancelled. You authorise Stripe and EBA to take the recurring payments shown. If a payment fails, Stripe may retry it and EBA may restrict paid features while the amount remains unpaid.

We may change a recurring price for a future renewal by giving reasonable advance notice. You may cancel before the new price takes effect.

9. Human-supported Maths Strategy services

Where an EBA Maths Strategy purchase includes meetings or personally prepared documents, those parts are services supplied in addition to the digital platform.

• The number or type of meetings and documents included is the number or type stated in the product description, checkout or order confirmation.
• Meeting availability and booking or rescheduling arrangements are provided when the meeting is arranged.
• You are responsible for supplying reasonably requested information and attending booked meetings.
• Any document is prepared from the information available at the time and is for the purchasing family’s personal educational use.
• Human support does not create a guarantee of an educational outcome.

If you expressly ask for a human-delivered service to begin during a statutory cooling-off period, the cancellation treatment in section 10 applies.

10. Cancellation, cooling-off rights and refunds

You can cancel a recurring subscription online at https://app.exam-bytes.co.uk/billing/manage. If the account route cannot be used, email support@exam-bytes.co.uk from the account email address.

Cancellation stops the next renewal. Unless checkout or the law says otherwise, access continues until the end of the current paid period. When paid access ends after cancellation, scores and progress records connected with the cancelled subscription remain available for no more than 30 days and are then deleted or anonymised, subject only to a legal requirement to retain a limited record.

UK consumers buying online normally have a 14-day cancellation period under the applicable distance-contract rules. The exact treatment depends on whether the purchase is a service, digital content or a mixed package.

• Where you ask EBA to begin a service during the cancellation period, a lawful proportionate charge may apply for the service supplied before cancellation.
• Where digital content begins immediately after the required express consent and acknowledgement, the statutory right to cancel that digital content may be affected as the law allows.
• Human meetings or personally prepared documents already supplied may be taken into account when calculating a lawful refund.

We give refunds where the law requires, where the checkout or written offer promises one, or where EBA cancels an undelivered paid service. Payments are not otherwise refundable merely because the account was not used.

More detail, including a model cancellation message, is on the Subscriptions and cancellations page.

11. Acceptable use

You must not, and must not help another person to:

• access another person’s account, child profile, class or data without permission;
• share paid access beyond the child or household covered by the purchase;
• use organisation tools to resell EBA, create an unapproved organisation plan or bypass purchase controls;
• bypass security, role permissions, payment controls, usage limits or technical restrictions;
• copy, scrape, harvest, reverse engineer or commercially redistribute EBA content or software except where the law expressly permits it;
• use bots or scripts to complete activities, manipulate results or overload the service;
• upload unlawful, harmful, infringing or malicious material;
• use EBA information to contact, market to or profile a child for an unauthorised purpose; or
• use EBA in a way that may place a child or another user at risk.

12. Content and intellectual property

EBA and its licensors own the platform, software, activities, question formats, graphics, text, reports, trademarks and other EBA content. These terms do not transfer ownership.

While the relevant account is active and these terms are followed, EBA grants a limited, non-exclusive, non-transferable and revocable licence to use the service for the permitted educational purpose. Tutors may use free tutor tools professionally with authorised students, but may not resell EBA content, publish it, or use it to build a competing question bank.

You retain ownership of information you lawfully submit. You give EBA a limited licence to host, process, copy and display it only as needed to provide, secure and support the service and comply with law.

13. Availability and changes

We aim to keep EBA available, but do not promise uninterrupted access. Maintenance, security work, provider outages, internet failures and events outside our reasonable control may interrupt service.

We may update activities, recommendations, layouts and features. If a material change removes a substantial paid feature during a paid period, we will provide a reasonable remedy where consumer law requires it. We will not use this section to avoid supplying the product as described at purchase.

14. Suspension, closure and deletion

We may restrict or suspend an account where reasonably necessary because of non-payment, suspected fraud, security risk, unlawful activity, risk to a child or serious breach of these terms. Where appropriate, we will explain the reason and give a reasonable opportunity to correct the issue.

You may request account deletion by emailing support@exam-bytes.co.uk. A deleted account may be restored if you email us during the 30-day deletion window and we can verify the request. After that window, restoration may not be possible because account and learning data will have been deleted or anonymised.

Profiles with no activity for 12 months may be closed and moved into the same deletion process after notice where reasonably possible.

15. Responsibility if things go wrong

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Nothing reduces mandatory consumer rights.

For consumers, EBA is responsible for loss or damage that is a foreseeable result of EBA breaking the contract or failing to use reasonable care and skill. EBA is not responsible for loss that was not foreseeable, for business loss suffered by a consumer, or for loss caused by inaccurate information supplied by the account holder, unauthorised account use, or events outside EBA’s reasonable control.

For tutors and other users acting wholly or mainly for business purposes, and so far as the law permits, EBA is not liable for loss of profit, revenue, business, opportunity, goodwill or anticipated savings, or for indirect or consequential loss. EBA’s total contractual liability to such a business user is limited to the greater of £100 and the amount that user paid EBA in the 12 months before the event giving rise to the claim.

16. Privacy and safeguarding

Our Privacy Notice explains how EBA uses personal data. Our privacy page for children gives a shorter explanation for child users. Our Safeguarding page explains how to report a concern.

Parents, tutors and organisation administrators must use the platform’s visibility and connection controls responsibly and must not treat EBA as a replacement for their own safeguarding duties.

17. Complaints

Complaints can be sent to support@exam-bytes.co.uk. We will acknowledge a complaint within seven business days and aim to provide a substantive response within 30 business days. If more time is reasonably needed, we will explain why and provide an update.

EBA voluntarily agrees to use an approved alternative dispute resolution provider for eligible unresolved consumer disputes. If the complaint remains unresolved, our final response will identify the approved provider and explain how to refer the dispute. ADR does not remove the consumer’s right to use the courts.

Data protection complaints are also handled under the process on our Complaints page and Privacy Notice. Safeguarding concerns should be raised immediately using the routes on the Safeguarding page.

18. Governing law and general terms

These terms are governed by the law of England and Wales. A consumer living in another part of the UK retains any mandatory protections and court rights available under the law that applies to them.

If a court finds part of these terms unlawful or unenforceable, the remaining terms continue. A delay in enforcing a right does not waive it. No person other than you and EBA may enforce these terms, except where legislation gives them that right.

We may update these terms for legal, security, product or operational reasons. Material changes affecting an existing paid contract will be communicated in advance where required. The version accepted at account creation or purchase remains recorded with the account.